Photo Gallery

Speed is Key

This basement in Rochester, NY flooded, which is not unusual for the area in the spring time. However, many people still fail to notice for quite some time, especially if they're part of a working family household. So, the faster the response once it is noticed, the less likely there is to be torrential amounts of damage. Luckily this family called SERVPRO of NW Monroe County to make it "Like it never even happened." We responded as soon as we got the call and soon they'll be able to resume playing pool instead of their basement seeming like it is a pool.


When it comes to fire and smoke remediation and mitigation, SERVPRO of NW Monroe County likes to take any creative approach that will solve the issue as well as reduce damage expenses. In this photo, we used Ice-blasting to remove soot from surfaces that were effected by the fire. Ice-blasting uses dry-ice as if it were sand or baking soda in a sand-blasting or soda-blasting. Ice-blasting is a great way to reduce the cleanup costs because after it makes contact with the surface and removes the soot, the ice simply evaporates. No cleanup is required afterwards.

Ready to GO!

Here at SERVPRO of NW Monroe County, we're always ready to go! No matter what the job requires we're just a call away. We are proud to have excellent response times and have a structured procedure we follow when responding to all incidents.

We'll show up to the job focused and oriented around the unique situation that the customer is in. We understand that each situation is different. Call SERVPRO to make sure that industry-best practices and resources are applied to your situation! No one makes it "Like it never even happened" like SERVPRO of NW Monroe County.

Good Dog!

WE LOVE DOGS here at SERVPRO of NW Monroe County. This is Bella, a frequent visitor and office favorite here. She's a Vizsla, a lab-like breed from Hungary. Very smart and great at catch as you can see in the photo. We know first hand that dogs are sometimes the cause of damage, and we're pros at handling them. Don't hesitate to share your dog with us!

Best Equipment in the Industry

When we arrive at a water damage, this equipment travels with us. This equipment is top of the line, best in industry as far as water mitigation goes. This is why you choose SERVPRO. SERVPRO will show up with best-in-industry equipment and ensure that whatever damage is present is mitigated immediately. After an initial setup process it won't be long until the damage is reversed and we can start the remediation process. Every step of the way we'll ensure that everything is done right. When we're done it'll be "Like it never even happened."

Soda Blasting

Sometimes a fire that is caught early can be mitigated in unique and better ways. Soda Blasting can remove soot and minor charring from wood and other surfaces. This saves time and money by avoiding a reconstruction overhaul, and is both cleaner and safer than painting over the burns.

Machine Shop in Rochester, NY has Electrical Fire

The picture shown is one of a local machine shop located in Rochester, NY. The cause of this fire was electrical from the machine. Once it caught fire the entire shop was affected. SERVPRO cleaned and returned the shop to its original state so that business could resume as quickly as possible!

Pipe Broke in Rochester, NY Office Building

The office in the picture shown suffered severe water, and structure damage from a pipe that burst inside. After a large winter ice storm, the pipe froze, then melted and burst causing all of the damage shown.

Flood in Rochester, NY Garage

The garage pictured suffered from damage and much from a flood caused by a severe rainstorm in Rochester, NY. The flood affected the entire garage leaving mud and debris everywhere. The home-owner's contents were also affected, however SERVPRO of NW Monroe County helped clean both the contents and the floors of the garage.

Moisture Causes Mold in Rochester. NY Home

Although not visible to the eye, the top layer of carpet appeared and felt completely dry. After pulling up the carpet, and then the vinyl flooring below it, SERVPRO of NW Monroe County discovered there was trap moisture underneath for a long period of time in which cause severe mold damage.

Pipe Breaks in Rochester, NY Home

This Rochester, NY home suffered severe mold and water damage after a pipe burst inside the home while going unnoticed for an extended period of time. The entire home suffered from a complete mold infestation and needed to be heavily treated.

Smoke Damage Inside Rochester, NY Home

This photo is from a fire  that occurred in a home in Rochester, NY. The walls and insulation suffered severe damage including, soot and smoke odor. All of the walls and insulation required demolition and complete replacement.

Machine Shop in Rochester, NY has Electrical Fire

This photo is of a machine shop in Rochester, NY. One of the machines caused an electrical fire causing damage, soot, and smoke odor throughout the entire shop.

School in Rochester, NY Suffers from Multiple Pipes Breaking

The photo  you see is of a large classroom inside of a school located in Rochester, NY. You will see all of SERVPRO of NW Monroe County's equipment placed in order to speed up the drying process from a water loss that was caused by several pipes breaking. Additional equipment was required in order to the school back up and running in a respectful amount of time.

Sewage Backup in Local Fire House!

A local Fire Station in Rochester, NY suffered from severe damage from a sewer back up that occurred. The cause of the loss was from a floor drain that backed up overnight causing sewage to affect multiple rooms.

Water Damages after Roof Damage

The water damages pictured here are the results of a leak in a homeowners’ roof in Hilton, NY. The water seeped through the carpet into the floorboards underneath. SERVPRO of NW Monroe County was employed to mitigate the damages. For any questions regarding SERVPRO of NW Monroe County’s services, visit the website, contact the office at (585)-723-1990, or visit their Facebook page!

Water Damages after Roof Damage

The water damages pictured here are the results of a leak in a homeowners’ roof in Hilton, NY. The water seeped through the carpet into the floorboards underneath. SERVPRO of NW Monroe County was employed to mitigate the damages. For any questions regarding SERVPRO of NW Monroe County’s services, visit the website, contact the office at (585)-723-1990, or visit their Facebook page!

Mold in a Factory

Pictured here are a pair of SERVPRO technicians from the SERVPRO of NW Monroe County. They are in the ceiling of a factory performing mold remediation services. Businesses are just as likely as residential homes to have mold colonies growing.

Fire at a Town Garage

Pictured here is a couple of the SERVPRO of NW Monroe County crew members working to make a fire "Like it never even happened." SERVPRO of NW Monroe County was at this garage for about a week providing fire mitigation services.

Mold in Ventilation System

Ventilation systems are an effective method to help filter mold spores floating in the air. Unfortunately if the ventilation system is not used, it can support a colony of mold growth. SERVPRO of NW Monroe County remediated the mold colony pictured here.

Mold Found in a Basement

Molds favorite place to grow is in household basements. It has all five key factors that facilitate mold growth. SERVPRO of NW Monroe County came into this home and used their state-of-the-art technology to remediate the mold.

Mold in Insulation

Insulation provides warmth to our homes, but unfortunately, if it comes in contact with water, it absorbs it. In turn, this creates the optimal environment for mold to grow. SERVPRO of NW Monroe County was able to offer their mold remediation services to these clients.

Ice Storm Roof Damages

After an ice storm, there can be untold damages. For example, the damages for this house were on the roof. This could have been a danagerous situation, but the homeowners made the right choice leaving it up to the professional to fix the damages.

Storm Wreaks Havoc on Homes Walls

A wind and rain storm came whipping through Rochester and caused this home some major damages. The strength of the wind and rain tore away at the homes walls. SERVPRO of NW Monroe County was able to mitigate these damages within a day.

Bathroom Mishap

This bathroom had a major water loss after the toilet broke. Pictured here is the broken toilet sitting in the bathtub and the contaminated water dried on the floor. SERVPRO of NW Monroe County was able to mitigate the water damages!

Fire on a Porch of a Retirement Home

At this retirement home in northern Monroe County, a fire took place that affected three homes. SERVPRO of NW Monroe County came in and mitigated the fire damages of all three apartments.

Water Damage in House Hallway

Pictured here is one of SERVPRO of NW Monroe County's state-of-the-art dehumidifiers. SERVPRO of NW Monroe County brought their dehumidifiers to this home after the bathroom flooded into the hallway.

Fire and Mold Damages

After a fire happened in this house, SERVPRO of NW Monroe County came in to mitigate the damages. In the process, SERVPRO of NW Monroe County discovered mold around the bathroom tub and was able to perform mold remediation services.

Church Experiences Loss from Ice Dam

A local church contacted SERVPRO of NW Monroe County after they noticed leaking spots on their ceiling. The spots were water damage marks caused by an ice dam outside. SERVPRO of NW Monroe County mitigated the damages and repaired the roof.

Lightning Strikes a Roof

After lightning struck this home's ceiling, the ceiling crashed to the floor. Talk about major storm damages! SERVPRO of NW Monroe County came on site to patch up the roof and clean the damages that were left.

Ceiling Caves after Wind Storm

This home in northern Monroe County suffered some major storm damages after a wind storm happened. SERVPRO of NW Monroe County was able to step in and tarp the roof for this home while they waited for a contractor to repair the damages.

Burst Water Pipe

Thome suffered a severe water loss after a pipe burst in the middle of the winter. SERVPRO of NW Monroe County was able to get into the hosue that very day and clean up all the water before if became a major loss.

Oven Fire

Electrical fires are no joke. After this oven caught on fire, the whole home went up in flames. Luckily, SERVPRO of NW Monroe County was there to provide top notch fire mitigation services.

SERVPRO loves dogs!

Here at SERVPRO we love greetings from not only our customers but also our customer fur families! Jose and this customers beautiful Great Dane started a friendship that lasted throughout the entire job, he was always found hanging around where ever Jose was working. After all "dogs are a mans best friend," right?!

Break Time!

Our crew is always working great together to make it "Like it Never Really Happened." Here is some of the crew enjoying the nice weather while taking a break at a customers home after Fire had damaged some rooms. The customer was thrilled with the amount of professionalism and hard work they showed on the job!

Smiles are Contagious

Elliott and Kimberly are always smiling, trying to make our customers understand that even though they are going thru such devastating times things will get better and we will be there to help during that process. We will be there every step of the way!

Home Suffered Severe Fire Damage

House Fire in Branchport NY

This customer lost their home to a chimney fire, that started in their living room and spread throughout the entire house. What ever the fire didn't damage the water from the fire hoses did. The family had to knock down there 1800s remodeled home and start all over. The family was grateful that no one was hurt during the fire and that they were able to get all their pets out before it was too late.

Water Damage at Dick's Sporting Goods

The night before a huge sale, a pipe located outside of the building was clogged which caused water to over flow into the store. The owner called us and within hours we had extracted water, placed equipment and helped the employees get the store someone what put back together. Luckily the carpets were able to be dried in place and there was no other damage other than a couple articles of wet goods.

Spiderwebs? I think Not!

A fire smoldered throughout a house in Bergen. What pictured here may look like spider webs to just a regular person. But to us SERVPRO professionals we know these are smoke webs, cause by a fire. To remove them we have to use special HEPA vacuums, then wash the wall and ceiling. These webs were found all throughout the house on every level.

Chimney/Fireplace Fire

Chimney are one of the most common causes of fires. Most of the time its because they are not cleaned out properly. Don't let this happen to you. Make sure you hire a chimney sweeper to come out and properly clean your fireplace before starting it back up during those cold winter months.